Privacy Policy

Last Updated: January 1, 2025

At 21 Bits Login, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how 21 Bits Casino collects, uses, stores, and protects your data when you access our services through the 21 Bits online casino platform, 21 Bits mobile app, or 21 Bits app. By creating an account and using our services, you consent to the practices described in this policy. This policy complies with Australian Privacy Principles (APPs) under the Privacy Act 1988.

1. Information We Collect

When you register with 21 Bits Login or use the 21 Bits casino services, we collect various types of information to provide you with a secure and personalized gaming experience:

1.1 Personal Information

Account Registration Data: Full name, date of birth, email address, phone number, residential address, username, and password
Identification Documents: Government-issued ID, passport, driver's license, or other verification documents required for identity verification and compliance with Australian regulations
Payment Information: Credit/debit card details, bank account information, e-wallet credentials, cryptocurrency wallet addresses for transactions at 21 Bits online casino
Demographic Information: Gender, country of residence, preferred language, and currency preferences

1.2 Technical and Usage Data

Device Information: IP address, device type, operating system, browser type, unique device identifiers when accessing the 21 Bits app or mobile platform
Usage Data: Game play history, betting patterns, session duration, pages visited, features used, timestamps of activities
Location Data: Approximate geographic location based on IP address to ensure compliance with Australian gambling laws
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your experience on 21 Bits casino

1.3 Communication Data

Correspondence with customer support, including live chat transcripts, emails, and phone call records
Survey responses and feedback provided about 21 Bits Login services
Marketing preferences and communication history

2. How We Use Your Information

21 Bits Login uses your personal information for the following legitimate purposes:

2.1 Service Provision

Creating and managing your 21 Bits Login account
Processing deposits, withdrawals, and 21 Bits bonus claims
Providing access to games and features on the 21 Bits online casino platform
Maintaining the functionality of the 21 Bits mobile app
Delivering customer support and resolving technical issues

2.2 Legal and Regulatory Compliance

Verifying your identity and age (minimum 18 years in Australia)
Preventing fraud, money laundering, and illegal activities
Complying with Australian gambling regulations and licensing requirements
Detecting and preventing problem gambling behaviors
Cooperating with law enforcement and regulatory authorities when required

2.3 Marketing and Communication

Sending promotional offers, including 21 Bits bonus notifications and special promotions
Providing updates about new games, features, and services at 21 Bits casino
Sending transactional emails and account notifications
Conducting market research and analyzing customer preferences

2.4 Platform Improvement

Analyzing user behavior to improve the 21 Bits app and website functionality
Developing new features and optimizing existing services
Conducting security assessments and preventing unauthorized access
Personalizing your gaming experience based on preferences and play history

3. Legal Basis for Processing

Under Australian privacy law, 21 Bits Login processes your personal information based on:

Contractual Necessity: Processing required to provide services you requested when registering with 21 Bits casino
Legal Obligations: Compliance with Australian gambling laws, anti-money laundering regulations, and tax requirements
Legitimate Interests: Fraud prevention, platform security, and business operations
Consent: Marketing communications and optional data collection (you may withdraw consent at any time)

4. How We Share Your Information

21 Bits Login does not sell your personal information. We may share your data with trusted third parties in the following circumstances:

4.1 Service Providers

Payment Processors: Secure payment gateways and financial institutions handling deposits and withdrawals
Game Providers: Third-party game developers providing content for the 21 Bits online casino
Identity Verification Services: Companies verifying documents and preventing fraud
Customer Support Tools: Platforms enabling live chat, email support, and ticketing systems
Cloud Hosting Providers: Secure servers storing 21 Bits casino data

4.2 Legal and Regulatory Authorities

Australian gambling regulators and licensing authorities
Law enforcement agencies investigating illegal activities
Tax authorities for reporting purposes
Courts and legal advisors in response to valid legal requests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity with appropriate safeguards

5. Data Security

21 Bits Login implements industry-standard security measures to protect your personal information:

Encryption: SSL/TLS encryption for all data transmitted between your device and the 21 Bits app or website
Secure Storage: Encrypted databases with restricted access controls
Two-Factor Authentication: Optional 2FA for enhanced account security
Regular Security Audits: Third-party assessments and vulnerability testing
Employee Training: Staff educated on data protection and confidentiality requirements
Access Controls: Only authorized personnel can access personal information on a need-to-know basis

6. Data Retention

21 Bits Casino retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Active Accounts: Data retained while your 21 Bits Login account remains active
Closed Accounts: Information retained for 7 years after account closure to comply with Australian financial and gambling regulations
Legal Holds: Data preserved longer if required for ongoing investigations or legal proceedings
Marketing Data: Removed upon opt-out request, though transactional records remain for compliance

7. Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information at 21 Bits Login:

7.1 Access and Correction

Request a copy of personal data held by 21 Bits casino
Update or correct inaccurate information through your account settings or customer support

7.2 Data Deletion

Request deletion of your account and associated data (subject to legal retention requirements)
Permanently close your 21 Bits Login account

7.3 Marketing Preferences

Opt out of promotional emails and SMS messages regarding 21 Bits bonus offers
Unsubscribe links provided in all marketing communications
Adjust communication preferences in your account settings

7.4 Data Portability

Request a structured copy of your data for transfer to another service provider

7.5 Complaints

File a privacy complaint with 21 Bits Login customer support
Contact the Australian Information Commissioner (OAIC) if your concerns are not resolved

8. Cookies and Tracking Technologies

The 21 Bits online casino platform and 21 Bits mobile app use cookies and similar technologies:

8.1 Types of Cookies

Essential Cookies: Required for login authentication and account security
Performance Cookies: Analyze site usage and optimize the 21 Bits app performance
Functional Cookies: Remember preferences and settings
Marketing Cookies: Track promotional campaign effectiveness for 21 Bits bonus offers

8.2 Managing Cookies

Adjust cookie preferences through your browser settings
Note that disabling certain cookies may affect functionality of the 21 Bits casino platform
Clear cookies periodically to remove stored data

9. Third-Party Links

21 Bits Login may contain links to third-party websites, game providers, or payment processors. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing personal information.

10. Children's Privacy

The 21 Bits casino platform is strictly for users aged 18 years and older in Australia. We do not knowingly collect information from minors. If we discover that a minor has created a 21 Bits Login account, we will immediately terminate the account and delete associated data.

11. International Data Transfers

Your personal information may be transferred to and stored on servers located outside Australia. 21 Bits Login ensures that international transfers comply with Australian privacy standards and that adequate safeguards are in place, including contractual protections and encryption.

12. Changes to This Privacy Policy

21 Bits Casino may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or services. Significant changes will be communicated via email or prominent notification on the 21 Bits app and website. Continued use of our services after policy updates constitutes acceptance of the revised terms.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data at 21 Bits Login, please contact us:

Email: privacy@21bitslogin.com
Customer Support: Available 24/7 through live chat on the 21 Bits online casino platform
Postal Address: 21 Bits Casino Privacy Officer, [Australian Business Address]
Response Time: We aim to respond to privacy requests within 30 days

14. Additional Australian Privacy Information

As an Australian-facing platform, 21 Bits Login adheres to the Australian Privacy Principles (APPs):

APP 1: Open and transparent management of personal information
APP 5: Notification of collection of personal information
APP 6: Use or disclosure of personal information
APP 11: Security of personal information
APP 12: Access to personal information
APP 13: Correction of personal information

For more information about your rights under Australian privacy law, visit the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au.

By using the 21 Bits Login services, including the 21 Bits online casino, 21 Bits app, and 21 Bits mobile app, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.